Privacy Policy

Alltech E-CO2 Privacy Statement

Introduction

Thank you for visiting our website. This Privacy Statement explains in general terms how Alltech E-CO2 collects, holds, uses and discloses your personal information. Please read this Privacy Statement before using our website(s) or submitting any personal information to us.

We may amend this Privacy Statement as our business requirements or the law change. Any changes to this Privacy Statement will be updated on Alltech-e-co2.com. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide to us or we collect will be used. We may also issue specific privacy collection notices from time to time, relating to particular products or services.

You can access many of the pages on our website without giving us your personal information. Where you have the option to provide personally identifiable information, such as an email address, through the website, by submitting your personal information you consent to our use of the information as set out in this Privacy Statement and in any privacy statements that appear on the forms through which you submit your personal information.

This Privacy Statement does not apply to Alltech E-CO2’s employee records.

Note: The privacy practices set forth in this privacy statement are for Alltech E-CO2. We are not responsible for the privacy and data protection practices of other websites or companies which may be reached through links contained in this website. If you leave this website into any linked website, please review the privacy policies posted at those sites.

Collection of Personal Information

The types of personal information that we collect about you will depend on our relationship with you, the circumstances of collection and the type of service you request from us. The personal information may include:

  • Your name, gender, date of birth, contact details, and answers to security questions (for example, mother’s maiden name);
  • Details related to your business and other professional details, such as your role with the business, your employment type, your start date with the business, and details about your business such as livestock or arable species types associated with your business, location, production and health information, and environmental resource use;
  • Payment details (such as credit/debit card number and expiry date) provided in connection with the purchase of products and services; and
  • If you use our website or mobile applications, your geo-location, IP address, mobile telephone number or ID and details of any third party sites that you may have accessed.

We may collect personal information about you when you use or register for our services, purchase our goods, make or update a request to use our services, register to receive our newsletters or other communications, enter one of our competitions, visit our websites, complete one of our surveys or otherwise interact with us. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. These third parties may include:

  • First Purchasers such as processors or retailers that buy your produce;
  • Third party service providers such as laboratories, analytics or data collection companies or programs and business costings providers;
  • Third parties that provide us with marketing or service leads;
  • Third parties that run competitions and other promotions for us or for which we are a sponsor;
  • Other companies within the Alltech group.

Our Use of Personal Information

We may use your information for the following purposes:

  • to provide and administer our goods and services, including verifying your identity, contacting you about services ordered and services we feel may be beneficial to you; processing payments; training our staff; testing our systems; and managing your interaction with our suppliers;
  • to provide and operate our competitions, promotions, and events;
  • to distribute our newsletters and other communications, either ourselves or with the assistance of third-party service providers;
  • for customer support, including resolving and providing assistance for troubleshooting technical issues with our website or other service portals or responding to enquiries or requests;
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to conduct marketing activities, for our products and services or for the products and services of third parties; to conduct market and other research to improve our products, services, and marketing activities; to generate consumer insights which may include combining personal information from third parties or public sources;
  • to measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them; and
  • to maintain records and comply with our legal obligations.

You have a right to ask us to provide you with the information we hold about you and to have any inaccuracies corrected. We will give you an opportunity to choose not to receive marketing, sales, or advertising information (“opt out”) and to choose how you receive any marketing, sales, or advertising information, such as by mail, telephone, text, facsimile, or email.

Disclosure of Personal Information

We may share your information with any member of our Group, which means our subsidiaries and our ultimate holding company and its subsidiaries.

We may share your information with selected third parties including:

  • Business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you;
  • Business partners or advertisers that require the data to select and serve relevant advertisements to you and others;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our End User Licence Agreement and other agreements, or to protect the rights, property or safety of Alltech E-CO2 Limited, our customers, or others, we will do so. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

If we enter into a joint venture or sell or buy any business or assets, or if our business is sold to or merged with another business entity, your information may be disclosed to the prospective partner, seller or buyer. In the event that we or substantially all of our assets are acquired by a third party, the personal data held by us about our customers will be one of the transferred assets.

We may disclose your personal information to others in connection with the sale and provision of our assessment services, including:

  • Our service providers, including those providing assessment services and farmer meeting facilitation and presentation.

We may also disclose your personal information to our suppliers and third parties that perform other services for us in connection with the sale and provision of all our goods and services, including third parties who:

  • Provide customer service;
  • Conduct market research and analysis;
  • Provide marketing and communication services;
  • Provide information technology services such as data storage, distribution services, communication networks, software and system development, maintenance and support, and information processing, analysis and reporting.

We may also disclose your personal information to comply with our legal obligations, including to various law enforcement agencies, regulatory authorities and governments around the world and their service providers.

Your information may also be shared between companies within Alltech Inc. and its subsidiaries.

Data Protection and Commitment to Data Security

We will retain your information for a reasonable period or as long as the law requires.

The data that we collect from you may be transferred to and stored at a destination outside your home jurisdiction including, but not limited to, the UK and Republic of Ireland, USA, Australia, Canada, Spain, other countries in Europe, countries within Asia and countries within South America. It may also be processed by staff operating outside your jurisdiction who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.

Only authorised employees, agents and contractors, who have agreed to keep information secure and confidential, have access to your personally identifiable information, and we employ reasonable security measures to protect your information from access by unauthorised persons and to prevent unlawful processing, accidental loss, destruction and damage. Emails and newsletters from this site allow you to opt out of further mailings.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use reasonable procedures and security features to try to prevent unauthorised access.

How We Hold Information and Keep It Secure

We hold your personal information in a combination of hard copy and electronic files. We use third-party information system providers who may store or have access to your personal information.

We may combine personal information we receive about you with other information we hold about you. This includes information received from our service providers, customers or third parties.

When you use our online tools and services, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website.

Privacy Contact Information

If you have any questions, concerns or comments about our privacy policy, you may contact us using the information below:

E-mail: enquiries@alltech-e-co2.com

We reserve the right to make changes to this policy.

Access & Correction of Information About You

If you would like to request access to, or correction of, the personal information we hold about you, please contact us using the contact details in the section titled ‘Our Contact Details’.

Within a reasonable time after receiving your written request, we will provide you with access to the information we hold about you unless there is an exception which applies under relevant law or Privacy Principles.

We may recover from you our reasonable costs of supplying you with access to this information. However, we will not charge you for the making of the request or to correct or update your personal information.

Your request to provide access to this information will be dealt with within a reasonable time.

If we refuse to provide you with access to, or to correct, the information, we will notify you of our reasons for the refusal to the extent required and will notify you how you may complain about the refusal.

Privacy Complaints and Further Information

If you have a concern about your privacy or you have any query on how your personal information is collected or used, please contact us using the details below. We will respond to your query or complaint within a reasonable time.

If you are not satisfied with our response, you may also contact the Office of the Information Commissioner in your jurisdiction.

Cookie/Tracking Technology

A cookie is a small file of letters and numbers stored (with your consent) on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. Cookies allow us to identify you (or, more accurately, your computer) when you visit our website.

When you visit our website, our server will automatically record certain information about your visit such as your IP address, browser type and version, time zone setting, full Uniform Resource Locators (URL) clickstream to, through and from our site, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and the time and duration of your visit.

Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site and understanding how visitors use the site. Cookies can also help customise the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.

Details about the cookies we use are set out in the table below.

By continuing to use our website after opening this cookies policy, you consent to the use of cookies (including third party cookies) as described in this policy.

Cookie Purpose Duration
Co-op Enviro-Map
.ASPXAUTH
Temporary cookie to hold session data once logged in Once the session expires or user logs out
Co-op Enviro Map
ASP.NET_SessionId
Temporary cookie to hold session data once logged in Once the session expires or user logs out
Co-op Enviro-Map
Cookieconsent_dismissed
Acknowledgement of the use of cookies Persistent – Expires two years after last visit
Dairy, Beef and Feed ‘What If?’ Tool Manages login state for a user Session – expires on log out or timeout of session
Dairy, Beef and Feed ‘What If?’ Tool
WhatIf
Manages the assessment data while in memory Session – Expires on log out or timeout of session
Dairy, Beef and Feed ‘What If?’ Tool
__utma
Google analytics – Tracks the number of times a visitor has visited the site Persistent – Expires two years after last visit
Dairy, Beef and Feed ‘What If?’ Tool
__utmb
Google Analytics – used to calculate visit length Persistent but expires at the end of the session
Dairy, Beef and Feed ‘What If?’ Tool
__utmc
Google Analytics – used to calculate visit length Session – expires at end of current session, 30 minutes after last page view
Dairy, Beef and Feed ‘What If?’ Tool
__utmt
Google Analytics – used to throttle their service, limiting collection on high traffic sites Persistent expires after 10 mins
Dairy, Beef and Feed ‘What If?’ Tool
__utmz
Google Analytics – Keeps track of where a user came from, keywords used and where in the world they came from Persistent – Expires 6 months later
Dairy, Beef and feed ‘What If?’ Tool
_ga
Google Analytics – distinguishes users Persistent – Two years
Feed ‘What If?’ Tool Stores additional feeds information for use during the lifetime of the session Session – expires at logout / session end
Alltech-e-co2.com
_ga
Google analytics – used to distinguish users Persistent- 24 months
Alltech-e-co2.com
_gat
Google analytics – used to distinguish users Session-10 minutes
Alltech-e-co2.com
ASP.net_SessionId
Handles state data Session-Current visit
Alltech-e-co2.com
WordPress_test_cookie
WordPress cookie to test if cookies are in use Session
Alltech-e-co2.com
wp-settings-
WordPress cookie used to customise certain features on the website Session
Alltech-e-co2.com
wp-settings-time-
WordPress cookie used to customise certain features on the Website Session
Alltech-e-co2.com
PHPSESSID
Allows us to track the current user’s session ID Session
Alltech-e-co2.com
_ga
Used to distinguish users Session- 2 years
Alltech-e-co2.com
_gat
Used to throttle request rate Session- 10 minutes
Alltech-e-co2.com
_session_id
To help identify a specific user Session
Alltech-e-co2.com
session_last_active_at
To track if a user can be given cached content Session
Alltech-e-co2.com
user_id
To help identify a specific user who has ticked ‘Remember me’ Persistent- two weeks
Alltech-e-co2.com
traffic_source
If a visitor has come to site from a promotional campaign, this records campaign details we can measure the effectiveness of campaigns Persistent- 30 days
Alltech-e-co2.com
browser_prompt
If a browser is unsupported, we may display a warning banner; this cookie records if a user has dismissed this banner Persistent- one week
Alltech-e-co2.com
fl-video-player-subtitles_enabled
This cookie is used to record user subtitle preference and persist this choice across pages with embedded videos Persistent- until cookie is purged

If you want, you can block cookies by changing the settings on your browser – we have set out below links to the ‘Help’ pages of some major browsers which explain how you can do this. Blocking the cookies we use may have an adverse impact upon the presentation of some or all of our website.

Links to the ‘Help’ pages of major browsers:

Our Contact Details

You can contact us by e-mailing enquiries@alltech-e-co2.com or by writing to:

UK Contact-

Alltech E-CO2 Ltd
Unit 1
Spring Farm Business Centre
Moss Lane
Minshull Vernon
Crewe
Cheshire
CW1 4RJ
United Kingdom
01270 522645

Australia Contact-

53 Pratts Park Road
East Bendigo 3550
VIC
Australia
08 8521 0640